Knowledge Transfer for SAP User Groups - Customer Center of Expertise
SAP Support & Customer COE

The mission of Customer Centers of Expertise (Customer COEs) is to provide transparency and efficiency of implementation, innovation, operation, and quality of business processes and systems related to the SAP software solutions and services. Doing so Customer COEs help to ensure a smooth and aligned collaboration with SAP Support and furthermore it acts as internal collaboration hubs across IT and Lines of Business.

Find detailed information about it in our Customer COE Portal page.

It is essential for Customer COEs to know how to interact with SAP Support. Be informed about SAP´s Case Management tools, channels and processes via our Case Management eBook.

You can discover detailed information about Service and Support on SAP´s Support Poral.

 

Guide: Customer COE and CIO

Guide: License and Process Guide

eBook: Case Management

eBook: SAP Road Map Explorer

2024 Knowledge Transfer on SAP Services and Support
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2024 Knowledge Transfer on SAP for Me
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2024 Knowledge Transfer on SAP for Me
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2023 Knowledge Transfer on SAP Services and Support
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